1 ARRIVALS & DEPARTURES: Apartments are not available for occupation until 2.00 pm on the first date of booking and should be vacated by 10.00 am on the date of departure. Check out time is STRICTLY 10.00 am, we reserve the right to charge for an extra day for a late check out. For early morning arrivals guests are advised to book from the night before to guarantee access to apartments before normal check in time. Please note we do not meet guest at the apartments. Keys are available from a local cafe, which is open from 7 am until 10 pm. Guests arriving outside of the cafe business hours, note that a personal let in service is required in order to get the keys. The cost of the service is £60. Please leave the keys on the dining table and close the door tightly when you vacate.
2 SECURITY DEPOSITS AND PAYMENTS: In order to confirm a reservation, we require you to submit the reservation form online. A security deposit of £250(refundable) paid at the time of the booking plus fifty per cent of the rental payment. Rental payment balance due six weeks prior to the arrival date. Payments by card are subject to 3.5% processing fee.
3 PROPERTY DESCRIPTIONS: Are made in good faith but do not form part of this nor any agreement and we accept no responsibility should the property prove unsuitable or fails to conform to expectations, occasionally facilities are altered.
4 PROPERTY AVAILABILITY: In the unlikely event that property becomes unavailable we will make reasonable endeavour to offer alternative accommodation but if this is not possible applicants will be entitled to reimbursement of monies paid but to no other payment nor indemnity.
5 CANCELLATION: We can only refund payments if apartment is rebooked, in full or part. Clients are strongly recommended to ensure that they have suitable travel insurance arranged at the time of booking.
6 NUMBERS OF GUESTS: Must not exceed those stated on the reservation form or will be immediately asked to leave.
7 ACCESS: Guests are to permit the owner or the owner`s agents, housekeeper or workmen, at reasonable hours, (by prior arrangement if possible, to enter upon and view the apartment and carry out services and works.
8 LIABILITIES: We accept no liability for itself and for the owner for any loss, damage or injury to the applicant, his party or guests or possessions.
9 OCCUPATION: The applicants license to occupy reserved premises with contents is subject to the accommodation being used for holiday purposes only with no security of tenure.
10 RENTALS: Guests are advised to notify us of any discrepancy between the conditions of the apartment and contents as found and described in the listing. In the event of malfunction of electrical apparatus and supply of services the guest should notify us and the owner who will take action as soon as appropriate. In the event of a callout and no fault found the guest will pay the callout fee, usually between £40 to £70 per visit. Please be sure before notifying there is a fault. The apartments should be kept and left in the condition of the check in and should be kept tidy with cooking and dining items put away to facilitate cleaning. Do not move furniture around. Please ensure that you lock all doors and windows whenever going out. Please turn off lights and tv before going out, except entrance light of course.
11 COURTESY & CONSIDERATION: Guests are respectfully reminded that minimum noise only is permitted between the hours of 11.00 pm and 8.00 am and that at all times the peace and comfort of other occupiers in the area should be respected.
12 COMPLIANCE: Any guests in breach of any of these conditions or causing damage or disturbance may forfeit the deposit and/or be required to vacate their accommodation forthwith without reimbursement. Guests are responsible to pay the reasonable estimated cost to the owner of restoring the premises and contents as left by the guest as the end of the period to its condition at the beginning of their stay, and of any other costs incurred. If quantities of washing up is left the maid will charge for attending to this.
13 LOSS OR DAMAGE: Any loss, damage or staining in the apartments must be paid for, whether accidental or deliberate, and therefore, due care and attention is advised. Although end of stay cleaning is included in the price, unless otherwise stated, if the apartment is left in a more than usually dirty or messy condition, a local charge for extra cleaning will be levied. We advise to remove shoes while in the apartments to avoid marks on the carpet. If drinks or food are taken out of the kitchen area, we ask you to be very careful with spills or drops of food on the carpet, sofas or flooring.
14 LOST KEYS: It is vital that clients DO NOT lose keys during occupancy or take the keys away with them at the end of their stay. If keys are not returned to us for whatever reason the cost of a new locking system to maintain security, and the cost of extra key cutting will be charged to you. Guests are advised to take care with the keys, if keys are lost, we cannot simply make copies, the locks have to be changed to maintain security of the building and apartments. Some keys are high security Banham, some sets of keys consist of 3 keys, plus we would need to get a few more extra keys cut for emergency, housekeepers and maintenance people. A replacement will cost over £500.00 only for cylinders replacement. Please ensure you take your keys with you at all times. If we have to send someone along to let you in there will be a charge of £60 during normal working hours and £90 outside working hours – there may also be a delay until someone can come along and let you in.
15 NO SMOKING POLICY: Clients should be aware that if they do smoke in a NON-SMOKING property, the owner of that property will exercise his right to charge for cleaning of curtains, carpets, upholstery and any other costs involved to rid the property of odours and smoke pollution/damage. All of our properties are non-smokers and no pets allowed.
16 COMPLAINTS/GRIEVANCES: Our policy is that we can only deal with a complaint or special request if it is made immediately during the clients stay, in order that we may investigate any issue and have the opportunity of putting it right if it is a genuine grievance. Any complaints made at the end of the clients stay or after departure cannot be dealt with.